Learn how both support and sales teams can use auto-dialers to improve their call center performance.
Instantaneously respond to leads.
Rapidly burn through call lists
Automate call backs for inbound calls abandoned in queue.
Send outbound IVR messages or reminders to large databases.
No hardware, installation or heavy IT support required. Login and start dialing right away.
Choose a phone number to dial from and configure a new outbound campaign.
Upload your prospect names and phone numbers.
Select which group of agents will handle the campaign or set up an IVR.
Your auto dialer will now dial numbers, skip busy tones and answering machines to connect your agents or IVR to a live prospect.
Ozonetel lets you select from four auto-dialing modes as per your campaign needs.
The fastest dialing mode. In this mode, an algorithm estimates agent availability and minimizes time between calls in order to maximize agent utilization. Ideal for 1000+ calls per day, or when database quality is low, database is large and agent productivity is a priority. Use predictive dialing for telecalling, telemarketing, and cold calling processes. Learn about our Predictive dialer
Balances agent productivity with conversation quality. In this mode, dialer calls one phone number after another sequentially, ensuring agents’ availability before the call is answered. Use it for medium to large databases when data quality and conversion value is high. Popular for sales calls in banking, insurance, and real estate. Learn about our Progressive dialer
Gives agents time to carefully review customer information and requirements. Use it when the revenue generated per call is very high, or when customer requirements vary from case to case. Ideal for inbound sales processes where agent can carefully review customer information before connecting to the lead.
Dials phone numbers simultaneously and connects to an IVR. It can relay a personalized, pre-recorded message and disconnect. Or it can collect DTMF or voice inputs. You can also use this dialer to connect with a voice bot or conversational IVR. Use it to notify customers, or remind them about appointments, pending payments, due dates, or renewal dates. Learn about our IVR dialer
Ozonetel Auto dialers come packed with every tool and feature you need to run a successful outbound campaign.
The supervisor can set pacing ratio to maximize agent productivity based on agent’s historical call-handling statistics, wait time and SLAs
Our Dialer API’s seamlessly integrate with your CRM to make outbound campaigns smoother than ever.
View or listen-in to live agent activity; and get real-time reports on the data uploaded, dialed, and pending in each campaign.
Our dialers accept all phone number formats, so you don’t need to waste time editing before uploading.
Easily switch from customer-first dialing to agent-first dialing whenever data quality is low.
Use our easy logic engine to specify when and how many times to retry unanswered numbers.
All our dialers skip answering machines to connect agents only to live prospects
Use text to speech to create quickly create automated, personalized IVR messages.
Automatically record every call and view it easily within Reports, or alongside prospect data in your CRM.
Our Ultimate Guide to Auto Dialers clearly explains how to choose the correct dialer based on your campaign needs. It also contains clear steps on how to automate tasks and boost productivity with dialers.
♦ ISO Certified
♦ G2 High performer for 2 years consecutively
♦ Open Dialer API integrates with any CRM.
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