Customer Experience

Streamline your business calls for a better work-life balance

24 November in Agent Experience, Call Center, Customer Experience, Small Business

Use technology to create a work-life balance that leads to a happier, more productive call center team. Empowering your agents to have a better work-life balance can improve productivity and your contact center’s ability to achieve its business goals. Today, the culture in modern call centers...

Contactless but Connected – Transform Delivery Experiences with Better Communication

11 August in Customer Experience, IVRs, Telephony For Support

Learn how better communication solutions can create a contactless delivery experience that your customer loves. If you are reading this in 2020, chances are you have just washed your hands for the nth time today and sanitized your devices! The COVID-19 pandemic has sent shockwaves globally...

5 guidelines to implement self-service

28 May in Artificial Intelligence, Call Center, Customer Experience, Telephony For Support

What is the basic motive for a business to provide self-service? Is the aim to reduce call queues, agent workloads, and costs? Or is it to improve their customer experience?  Turns out, self-service can simultaneously improve efficiency while improving the customer experience. Because, in many cases,...

Freshdesk Integration with Ozonetel

31 December in Agent Experience, CRM Integration, Customer Experience, Ozonetel

The Freshdesk integration with KOOKOO opens a whole host of features to the Freshdesk user. These features will allow them to increase customer satisfaction and improve agent productivity. The features include: Unified Window with click to call functionality: reduce frustration and save time. Screenpop Integrations:...

4 Immediate ways Voice Bots can help sales teams

21 December in Agent Experience, Artificial Intelligence, Call Center, Customer Experience, Telephony For Sales

It has been quite a while since chatbots have invaded the customer service sector. Several big-name bots have taken up residence on different platforms to serve various purposes. Chief among those purposes is to let the users interact and communicate in real-time. This provides a...

How to make collection calls? Cash in on the right technology.

13 November in Agent Experience, Artificial Intelligence, Call Center, Customer Experience, Ozonetel

“A customer who is delinquent on a loan is, first and foremost, a customer. If handled correctly, a collections customer can still yield new sales. If handled incorrectly, current and future sales could be lost.” Chris Maranis* As most contact centers for financial institutions, products and...