Telephony For Sales

4 Immediate ways Voice Bots can help sales teams

21 December in Agent Experience, Artificial Intelligence, Call Center, Customer Experience, Telephony For Sales

It has been quite a while since chatbots have invaded the customer service sector. Several big-name bots have taken up residence on different platforms to serve various purposes. Chief among those purposes is to let the users interact and communicate in real-time. This provides a...

Call Routing: the logical way to manage your workforce

08 December in Agent Experience, Call Center, Customer Experience, Ozonetel, Telephony For Sales, Telephony For Support

You might have a contact center with 500 agents. But if you do not recognize their skills and put them to good use, you wont make the most of your workforce. All your agents are making and receiving calls — some more than the others, some...

Outbound IVR

15 November in Telephony For Sales

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Call scheduling for better sales and support

30 October in Ozonetel, Telephony For Sales, Telephony For Support

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