Inbound Call Center Solution

Deliver A High-Quality Experience To Your Customers

It’s easy to boost service levels with our Inbound Call Center Solution

Ozonetel’s cloud call center solution has all the tools that your inbound call center needs to balance customer experience with operational efficiency.

  • Improve agent productivity and reduce cost per ticket.
  • Reduce call queues while improving the speed of resolution.
  • Exceed Service Level Agreements and boost CSAT scores.
  • And ensure business continuity during emergencies.

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Popular Features

Our plug and play solution has all the features you need to setup an inbound call center solution in 24 hours or less.

IVR

Answer calls efficiently, offer multi-level menus and deliver self-service via IVR.

Skill Routing

Route calls smartly based on time of the day, skill group, customer priority or account manager.

ACD

Within each skill, calls are divided evenly amongst agents using idle agent first logic.

Call Queue Reports

Dashboards update every 5 seconds to give supervisors real-time view of call queues.

Call Recordings

Access your cloud call recordings from anywhere with ease.

Live Monitoring

Supervisors can monitor calls in real-time.

CTI Integrations

CRM integrations improve agents efficiency by 30%

Advanced AI Tools

Advanced tools such as speech recognition IVR, bots & speech analytics.

Create an omnichannel experience for your customer

Your customer may want to reach out to you through multiple channels. Ozonetel integrates with SMS, live chat, social media and messaging apps to give you an omnichannel contact center. CRM integrations ensure that you see a unified view of your customers across channels.

Interested in a demo?

Contact us today

Improve Service Levels with Live Monitoring

Give your managers and supervisors the tools and reports they need to optimise performance.

Real time Call Queue Updates alert supervisors when wait times are suffering.

Live dashboards enable real-time call queue management across multiple campaigns.

40+ historical reports help identify manpower or agent training requirements.

Live call monitoring with snoop, barge-in, & whisper help prevent escalations and improve first-call resolution.

Want to know how the country’s best customer support centers use our live monitoring tools?

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Readymade CRM Integrations to Improve Customer Experience

Improve customer experience by giving agents the context they need to personalize the conversation. Screen pops and unified windows improve agent efficiency by nearly 30% on each call. 

Kapture

Zendesk

Salesforce

Hubspot

Leadsquared

Freshworks

Zoho

Microsoft Dynamics

Why Choose Ozonetel?

Ozonetel is one of the only cloud telephony providers who own the complete stack. We do not depend on any 3rd party CPaaS for running our product and have our own development, hardware, and telecom expertise. 

Our ISO-certified solution is known for its superior voice quality, 99.9% uptime, and 100% call logging

Open APIs assure deep integrations with CRM and other business tools.

IT teams, Developers, and Architects love how easily they can build custom logic on our robust platform.

We get great reviews for our easy-to-use live reporting tools.

And most of all, both partners and clients recommend us for our highly responsive customer support.

50 Million

Users

12 Million

Daily Calls

250 Million

annual calls

40 Million

API hits daily

Want More Control & Customization? Use Our Open APIs

Use your call data to develop custom solutions for your business. Ozonetel is one of the few Call Center solution providers that gives customers the option of an Open API platform to develop their own solutions.

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Trusted by 1500+ brands across the globe

Client Testimonials

How Did Call Centers Perform in 2019-20

Get a consolidated report on Average Time in Queue, Abandonment Rates, Average Wrap Time and other performance metrics from one of the largest studies conducted across call centers.

Customer Success Stories

Ozonetel has helped businesses across multiple verticals deliver better support and inbound sales.

Delivering stellar customer support at scale

Learn how Big Basket scaled from 5 to 800 agents on our platform while ensuring that they consistently exceed service levels while answering thousands of calls daily.

Centralizing Support across dispersed geographies

Learn how we help HDFC Bank run an efficient, centralized contact center handling 1 lakh daily calls, with just 500 agents.

Streamlining Inbound Sales Calls

Learn how India’s largest co-working space streamlines inbound sales calls to ensure superior customer experience.

See our Inbound Solution at Work. Contact us today.

♦   ISO Certified

 

♦   G2 High performer for 2 years consecutively

 

♦   99.9% uptime. 24 * 7 Customer Support

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