This article shows you how to redirect your inbound calls to voice mails for better customer experience and call queue management. We recently setup COVID helplines for the Government of Punjab and Andhra Pradesh. One of the key features was allowing callers to leave a voice...
Use technology to create a work-life balance that leads to a happier, more productive call center team. Empowering your agents to have a better work-life balance can improve productivity and your contact center’s ability to achieve its business goals. Today, the culture in modern call centers...
The Freshdesk integration with KOOKOO opens a whole host of features to the Freshdesk user. These features will allow them to increase customer satisfaction and improve agent productivity. The features include: Unified Window with click to call functionality: reduce frustration and save time. Screenpop Integrations:...
ACD, aka Automatic Call Distribution, is a telephony software tool that automates incoming call distribution amongst your staff. A business can define rules for how this distribution takes place, based on their needs. Generally, an ACD works with your call routing parameters to connect callers to...
Announcing Ozonetel’s seamless integration with Intercom. A chat window on your website is a quick, inexpensive way to provide instant support to a customer or prospect. But have you noticed that when conversations start getting interesting, being limited to typing is frustrating? Because, when a prospect...
You might have a contact center with 500 agents. But if you do not recognize their skills and put them to good use, you wont make the most of your workforce. All your agents are making and receiving calls — some more than the others, some...