Travel & Hospitality
Explore Ozonetel’s powerful contact center software helps travel and hospitality brands better serve their customers
Contact center software
13060
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Travel & Hospitality

Contact Center Software for Travel & Hospitality

Customer experience can make or break brand reputation for travel and hospitality companies. Digital transformation across the industry is making innovation in contact center software a critical step to remaining competitive. Now, it’s easier to deliver the level of connection and engagement consumers expect.

Resolve Common Travel & Hospitality Communication Challenges

Manage Distributed Teams

Capture cost efficiencies with distributed onshore, offshore, and near-shore call centers and provide localized support in regional languages. Track and improve SLA adherence across locations with central monitoring.

Track Customer Touch Points

Record customer interactions on every channel including chat, voice, and social to ensure seamless communication and consistent follow up even with high agent turnover. Maintain call quality to boost customer acquisition and retention.

Readily Configure Solutions

Make updates on the fly to meet the changing requirements of the customer service team. Configure and modify the IVR or add custom rules as needed via an intuitive self-service interface. Scale capacity up or back as needed to meet seasonal demand.

Improve Key Metrics

Continuously improve customer service performance for FTR, AHT, and time to respond for inbound as well as connect ratios for outbound calls. Automate repetitive tasks. Gain actionable insights with live analytics and reports.

Subscription-based billing. Zero CapEx. Zero maintenance fees.

Get pure cloud contact center software with transparent pricing.

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Maintain a Competitive Edge with Ozonetel’s Contact Center Software

Interact with website and social media visitors who are exploring their options and checking online reviews.

Communicate the best possible offer via all channels and keep customers informed via SMS and emails as they make travel and accommodation decisions.

Proactively notify customers about flight schedules, hotel on-boarding details, resort activities, and other scheduled events.

Gather customer feedback after the trip, use AI to analyze support processes with recorded conversations and improve processes based on detailed reports.

Innovate with Ozonetel. Get travel & hospitality contact center software that’s going places.

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See What Our Travel & Hospitality Partners Say

Learn more about how Ozonetel can help improve the brand experience for your customers.

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