Intelligence driven contact centers
KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO. Go live instantly, even integrating with your existing telecom provider if needed.SIGNUP FOR FREE TRIAL
KOOKOO is powered by Ozonetel, which provides intelligent cloud telephony solutions to over 50 million consumers and 1500+ enterprise customers in 150+ countries.
KOOKOO is a plug & play, full-featured, contact center solution that helps
you manage your distributed call center on the cloud.
Integrate seamlessly with CRMs and back-end databases
Automatic Call Distribution
Route calls, emails, and SMS to most idle agent based on skill set and priority
Define the time of day for calls to be routed to specific agents
Build multi-level complex IVRS with our IVR designer
Establish business rules to determine action required for inbound email
Monitor customer sentiment to help enhance customer experience
Call recordings are available on the cloud and can be accessed from anywhere
Barge-in and Call Monitoring
Advanced call monitoring features like Call-Whisper, Snoop, and Intrude
Make informed business decisions with Live Dashboard and 70+ reports
"I cannot say enough about how they have
gone above and beyond in helping us out."
– Nancy Kerr, Trilogy SmartLeads
Our full-featured software provides multiple dialers and ready-made
integrations with all major CRM & ticketing solutions.
Cloud-based, dialer-CRM integration allows for fast setup and no capital expenditure
Optimize Agent Performance
Auto dialers like Preview, Progressive, and Predictive Dialers improves your agents' performance
Live campaign-wise dashboards provide metrics like data uploaded, dialed, and pending
Filter DND numbers and help telemarketers scrub mobile numbers against NDNC/NCPR data
Set Pacing Ratio
Set pacing ratio to maximize agent productivity based on historical call-handling statistics, wait time, and SLAs
Click-to-call from CRM
Reduced time to contact leads
Shortened sales cycle
Run distributed sales teams
Automatic call distribution
More First Call Resolutions
Reduced call handling times
Create intelligent call flows
Start your browser-based, global contact center within hours
Zero installation. No upfront costs.
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