Urban Ladder uses Ozonetel to efficiently enhance their customer experience.
Every missed call is a missed opportunity. How can we guarantee callbacks?
Can we increase our call center efficiency by transferring some calls to self-service?
Automated, assured callbacks via dialers.
Self-service via IVR for callers who want store details.
No customer call goes unattended.
8% of calls are solved at the IVR level itself.
Read the complete case study here