How Ozonetel helps track and improve service delivery
Learn how a reputed Water Purifier brand used our cloud communication solution to shrink its service delivery turnaround times.
- Can we enable direct communication between service engineers and customers without sharing personal numbers?
- Can we ensure that Service Engineers answer customer calls?
- Can we create measures to mitigate engineers from entering into side deals with customers?
- Virtual number mapping enabled direct communication between customers and engineers while keeping personal numbers masked.
- Enabled monitored conversations between service engineers and customers.
- Ensured 72 hour turnaround times for all complaints.