World’s Biggest Co-working space leverages KOOKOO CloudAgent to streamline customer interactions in India
WeWork began its operations in India in 2017 with its first facility at Bangalore.
The business need was to have a customer facing number which could be pushed in marketing outreach program through digital and outdoor advertising and could be used to manage inbound sales leads by sales team.
As the sales team was continuously on-the-go, the team wanted the sales calls to land on their hardphones so that no business opportunity was missed.
The calls were to land on hard phones as the sales team was travelling.
The team was looking for a quick solution which could go-live instantly and help sales team track and answer inbound enquiries.
We work on-boarded KOOKOO CloudAgent as their communication partner to track all inbound sales enquiries.
They started with a single location in Bangalore and are now tracking queries Pan-India.
KOOKOO CloudAgent has ready-made connectors for Salesforce CRM which will enable the team to perform all operations from with-in Salesforce application. Wework is working on implementing Salesforce and KOOKOO CloudAgent will be the best fit once Salesforce is in place.
Currently working with 15 Agents.
Sales team could handle Pan India inquiries without missing on the business opportunities.
The calls are handled seamlessly while the sales team in on-the-go.