is India's largest travel information portal headquarted in Bangalore. The company provide customised travel pacakages to the tourist 

  • Don't have any reports on key metrics of call center operations
  • Don't have any call recording for quality assurance
  • As most of the call center activity is manual, scaling is a challange
  • Ozonetel deployed cloud call center solution for customer service operations.
  • Call Recording – Able to record each customer interaction, it help in improving quality of customer service
  • Reports & Analytics – Detailed call reports related to inbound and outbound calls , helped in data based decision process
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“Very useful to make the data-based decision, improving the quality of the calls"
Manager Strategy & Operations, Kamal Upadhyay.