One of India’s largest online education companies offering specific skill development courses from Industry experts
- Acadgild needed a solution deeply integrated with their in-house CRM solution
- Avoid any overheads or CAPEX related investments for the call center
- Scalable solution for expanding needs
- Ozonetel deployed an on premise solution with customer owned telephony integrated with in house CRM (CTI Integration).
- Single platform to monitor all business communications has eased the tracking & monitoring process while simultaneously improving the call center’s performance