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What Is Contact Center as a Service (CCAAS)? How Does It Work?

05 September in Ozonetel, Telephony For Sales, Telephony For Support

A contact center is vital to your business.  A good contact center lets customers contact you via different mediums like phone, text messages or even WhatsApp. Advanced technology helps you resolve issues promptly, track all communication, and glean insights needed to improve your business. But, did...

What Is The Difference Between Inbound And Outbound Call Centers?

03 September in Ozonetel

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KOOKOO Cloud platform WhatsApp Integration

22 August in CRM Integration

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3 Gaps In The Live Chat Experience. And 1 Simple Solution.

17 July in Customer Experience, Telephony For Support

Live chat fills the need for instant human support on your website.It increases conversions, average order values (AOV) and customer satisfaction. It allows concurrent activities, letting both agents and customers multitask while using chat. However, like all channels, it has its shortcomings. The Problems People still...

How Can Your Contact Center Deliver Omnichannel Service?

16 July in Customer Experience, Telephony For Support

What is Omnichannel Service? Omnichannel Service is a unified, customer-centric approach to managing seamless interactions across multiple touchpoints. Today, businesses interact with customer on multiple channels: email, chat, phone, social media. The customer expects consistent service across these channels. They also expect to be recognized on all...