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How to Choose a Small Business Phone System for Customer Support?

04 October in Ozonetel, Telephony For Support

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How can you improve First Call Resolution from your Freshdesk Window?

03 October in Customer Experience, Ozonetel, Telephony For Support

What is FCR ( First Call Resolution)? Any ticket/issue which can be resolved on a call without any follow-ups, either internal or external are known as First Call Resolution tickets. Why should you measure your FCR? If we can resolve most of the customer queries/issues/challenges on a call...

Insider tips on selecting the right cloud telephony

01 October in CRM Integration, Customer Experience, Ozonetel

Cloud telephony offers unmatched features, scalability and cost effectiveness compared to PBX systems, business phones or legacy contact centers. But selecting the right cloud telephony solution isn’t easy. This article should help you in three ways: If you are a newbie to cloud telephony, you’ll...

8 Tips to Select a Small Business Phone System for Efficient Sales

22 September in Telephony For Sales

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Predictive, Progressive or Preview Dialer? A guide to what’s best for your business.

05 September in Telephony For Sales

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