Author: Ajay

Want a voice bot for your support or sales calls? 3 pointers to get you started

09 November in Ozonetel, Telephony For Support

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How can Speech Analytics tell if my customer is happy or not?

17 October in Speech Analytics

At the beginning and end of every call, your Speech Analytics system displays customer mood on your Agents dashboard. How does a machine understand whether your customer is happy or not? It uses two things: Natural Language Processing Sentiment Analysis Natural Language Processing. Conventionally, people used programming languages to...