CTI INTEGRATION - Integrate AgileCRM with Ozonetel's Cloudagent


Improve your agent productivity & customer satisfaction with our AgileCRM integration

Set up Ozonetel Widget
  • Enter your authentication details
  • Now you can use Cloudagent from Agile CRM
Outbound click to call
  • Trigger outbound calls just be click on a widget

Manual dial
  • Trigger outbound call by using dial pad
  • Input the number you want to call and click on dial widget

Personalized greetings for incoming calls
  • For an incoming call, Agent's screen pops up with relevant customer information enabling a personalized greeting to each caller
  • Agent works within Agile CRM while accessing all relevant information about the callers
    • - Contact information
    • - Make updates related to the conversation

Get detailed call history
  • Once call is completed, Call details along-with the recordings are passed back to AgileCRM  
  • You can see complete call history in Agile CRM 
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Additional monitoring tools available as part of this integration, for boosting the call center productivity
  • Live "System monitor" to view, monitor, hear your agents speak on a real-time basis
  • Live dashboards to view & monitor key call center metrics average talk-time, average pick-up time, call connect ratios etc.
  • Supervisors have real time view of call center load to help plan for additional resources to handle peak traffic time
  • Access to over 70 reports to review & improve agent & call center productivity
Ask for a free demo today to experience our solution!