Ozonetel lets you plug and play a full-featured outbound call center, without any up-front costs. All that is needed is an Internet connection.
We have multiple features that improve both customer experience and agent performance in your call center. This includes power dialers, ready-made integrations with all major CRM/ticketing solution, easy access to call recordings and more than 70 reports that give a detailed picture of your call center operations. Since we offer both inbound and outbound connections, you can also run a blended call center with ease.
Compared to manual dialling, our power dialers help your sales teams and outbound calling teams improve their efficiency by more than 100%.
Use our Dialers as per your business needs. Be it a sales process where leads need to be called instantaneously, customer support desk where customers need to be called back when calls go unanswered, or a simple IVR blast that you want to send to your existing or potential customers – our Dialers will enable you to meet these needs. Create integrations with our Dialer APIs and seamlessly service your Sales, Service, and Marketing needs for your business. We have 3 types of Dialers to choose from:
This dialer is used to handle critical business calls. Calls are handled carefully, after a complete review of customer information. The revenue generated per call, in this case, is high.
This dialer increases the productivity of agents and ensures each agent is utilized optimally. It is particularly ideal for small and mid-sized contact centers that face a large number of leads.
This dialer increases the number of calls handled per day, increases calling time, and reduces the interval between two calls. It is particularly ideal for large contact centers which generate cold calls/leads.
Language Base Routing
In progressive diale , call can be initiated based on language preference, map the agent with a language and initiate progressive dialer.Only the admin can set the set the language preference.
Real-time Dashboards & Reports
In the information age, we cannot ignore analytics. Ozonetel provides valuable reports and dashboards that help you make informed business decisions – all the while making your Contact Center more efficient.
Gives a complete picture of Call Center performance such as the number of calls handled, total duration of calls, etc.
Checks real-time Call Center performance such as the number of active calls, number of busy agents, number of calls in queue, etc.
Presents the overall call status for selected periods and SLA conformance of agent pickup time.
Provides insight into agent performance.
Shows a quick overview of call volumes and how resource load matches with call load.
Reports agent performance in terms of percentage and average of calls answered, average talk time & pickup time.
CloudAgent is the only Multi-channel Contact Center solution that allows your customers to seamlessly communicate with you via multiple touch points like phone, web, email, chat, SMS and social media. We have integrated these multiple channels in our platform and no matter how the customer gets in touch with you, he gets a consistent response from the agent who is attending his call.
A single agent can carry on a number of different customer simultaneous conversations from the same dashboard.
Short Message Service (SMS)
Multi-channel automated self-service and outreach
Other Key Features