Today eCommerce is the one of the fastest growing industry world wide. In most of the countries the growth rate is in double digits China 18%, Japan 11% ,South Korea 10% and India 51%.(source: ASSOCHAM-Forrester study paper)
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.”- Jeff Bezos, Founder of Amazon.com
A key competence to building a successful eCommerce business is “Customer Service” .
An ideal customer life cycle and the role of customer service
Ozonetel's services mapped with contact center needs of e-commerce companies
Impact of ozonetel's solution - Bigbasket
Ozonetel provides communication solutions to many organizations in the ecommerce and hyperlocal delivery industry - Grofers, Bigbasket, Voonik, 1mg, Zopper to name a few. Salient features of our solution for the eCommerce industry are-