Combining voice and chat takes live chat customer support and sales to an entirely new level. Ozonetel’s Interactive Assistant widget is the first of its kind to enable cloud contact centers to run voice calls and chat sessions in parallel. This combination creates a truly responsive, mobile-first experience.
Provide Live Chat Customer Support with Our Interactive Assistant
Why Customers Love Live Chat + Voice Support
With a synchronized chat window, customers benefit from the personal engagement of speaking with a live agent. But they don’t sacrifice the accuracy of text for communicating information like:
Email addresses
Names
Phone numbers
Ticket or order ID numbers
With our widget, customers or web visitors can click to speak & chat with customer support or sales.
Contact our team to learn more
Boost Online Sales and Improve Customer Support
Click-to-Call
Lets website visitors click to instantly connect with a sales agent or support desk over a VOIP call
Parallel Chat Session
Enables sharing of necessary product specs, ticket number or other and details via chat window
Visual IVR
Replaces typical complicated IVR menus with easy visual navigation
CRM Integration
Automatically captures lead details in any major CRM
Support Desk Integration
Presents a view of customer history to the agent while on the call
Automatic Call Routing
Quickly connects customers to a free agent in the right department