Training & Onboarding Associate

Training & Onboarding Associate

Closing on: Jun 30, 2022

Department : Training 

Experience : 0-1 years of experience 

Open Positions: 1 

About Ozonetel 

Delivering Contact Centre Innovation Since 2007. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centres. 

Founded in 2007 by an experienced team of technologists and entrepreneursand trusted by 2000+ customers. Our full-stack customer experience software was built from ground up to provide a state-of-the-art contact centresuite which enable business to operate their contact centres irrespectiveof the industry vertical. 

We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleledcustomer support and continuous AI innovation continue to set us apart aswe’ve grown to create a global impact. 

Purpose Driven, Ozonetel offer YOU the opportunity to join the journey of transforming the landscape of Contact Centres for Enterprises, across the world, firing the economy, as we grow with our customers across the globe. 

What’s in offer for you 

  • Be part of an exciting journey of riding the technology wave to power a connected world! 
  • Excellent collaborative culture that foster the thought leader in YOU.
  • Matured start up culture that nurtures Research, Innovation and Growth Mindset 
  • Competitive work environment that recognizes and rewards individual excellence in team mode.
  • Work space that believes in total well-being of employees with their individual needs. 
  • Covers your needs with our comprehensive benefits package, medical insurance and other benefits schemes 
  • Prioritized work/life balance with our flexible PTO.
  • A growth company that can propel your career with commitment.
  • Together we grow, excel and celebrate! 

About the Role 

We are looking for Product Trainer who specializes in training and supportingnewlyonboarded clients. Primary role involves in training the client, once they On-Boardthe Platform. Training would involve on the features of the product, givingadetailedexplanation about the features and its functionality. Post training you will beinvolved with initial onboarding support to the client till they are accustomedtotheproduct. 

What You’ll Be Doing 

Key Responsibilities: 

  • Create, coordinate, and deliver world-class Onboarding and Ongoingtrainingto Clients. 
  • Collaborate with the Reporting Manager in creating learning strategiesfor theTeams & Clients 
  • Work with the Clients to identify areas where additional training wouldimprove their team’s performance. 
  • Work with a Goal to provide knowledge transfer to the Client & updatethemselves on the latest developments of the products and the messagingaround them. 
  • Maintain learning modules by updating/revising them on an ongoingbasisbased on the updates from internal stakeholders 
  • Support the Client in developing efficient onboarding with the trainingprovided around product. 
  • Ensure quality training is provided to the clients with doing QA of callsanddocumentation. 
  • Provide support and ensure process adherence 

Profile Requirements 

Basic criteria 

  • Minimum 1+ years of experience in a corporate environment, with somerelevant experience focused on product and process training.
  • Excellent verbal and written communication skills in English
  • Excellent presentation and facilitation skills 
  • Excellent interpersonal skills
  • Good knowledge of current technologies and systems
  • A hands-on approach towards learning & development 
  • Proficient in MS Office tools 
  • Experience working with remote teams 
  • Experience in delivering training through webinars
  • Soft skills: MS word, Excel, PowerPoint, Email etiquettes, etc
  • Desirable : Malayalam & Tamil Added advantage 

Preferred Industry/Background : Product Training 

Salary & Compensation: upto 5 LPA+ mobile allowance + other benefits (asper industry norms)

Job Type: Full Time
Job Location: Hyderabad

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