Department: International Sales/Pre-sales
Experience : 7-10 years of Experience
Delivering Contact Centre Innovation Since 2007. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centres.
Founded in 2007 by an experienced team of technologists and entrepreneurs and trusted by 2000+ customers. Our full-stack customer experience software was built from ground up to provide a state-of-the-art contact centre suite which enable business to operate their contact centres irrespective of the industry vertical.
We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart as we’ve grown to create a global impact.
Purpose Driven, Ozonetel offer YOU the opportunity to join the journey of transforming the landscape of Contact Centres for Enterprises, across the world, firing the economy, as we grow with our customers across the globe.
What’s in offer for you
- Be part of an exciting journey of riding the technology wave to power a connected world!
- Excellent collaborative culture that foster the thought leader in YOU.
- Matured start up culture that nurtures Research, Innovation and Growth Mindset
- Competitive work environment that recognizes and rewards individual excellence in team mode.
- Work space that believes in total well being of employees with their individual needs.
- Covers your needs with our comprehensive benefits package, medical insurance and other benefits schemes
- Prioritized work/life balance with our flexible PTO
- A growth company that can propel your career with commitment.
- Together we grow, excel and celebrate!
About the Role
The Solutions Manager is responsible for the direction, coordination, and creating proposals , convincing clients to win deals, while remaining aligned with strategy, commitments and goals of the organization.Someone who has done presales / account management / solutioning in Contact center industry . Preferably products liek Avaya , Five9 etc.
What You’ll Be Doing
Profile Requirements – Solutions Engineer
Define tasks and required resources
Identifying customer needs and overseeing service delivery within the business context by coordinating with the delivery teams
coordination with delivery teams for requirements handoff for delivery
Present to stakeholders reports on progress as well as problems and solutions
Implement and manage change when necessary to meet project outputs
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise
Ability to grasp technology and system architecture easily.
Ability to prepare solution documents, PPTs, work with clients for a solution which fits our product.
Experience in presales in previous organization
Experience in handling bids/ response to RFPs/RFIs
Should have an MBA with 4-6 years
Preferably worked in a startup environment
Established Operational and Service Management skills
Good communication skills and ability to handle CXO level meetings
Theoretical and practical project management knowledge
Knowledge of techniques to build Gantt charts, project plans
Experience in strategic planning, service delivery, risk management and/or change management
Hands-on understanding of contact center softwares will be an added advantage
Strong teamwork skills and attention to detail
Should have prior experience of onsite – offshore delivery model and should have directly worked with US/ European customers.
Preferred Industry: 7-10 years in CCaaS / contact center industry is a must
Salary & Compensation: 20-25 LPA+ Performance Incentives + mobile allowance + travel + other benefits (as per industry norms).