Customer Success Executive

Customer Success Executive

Experience : 5-7 years of experience preferably in PaaS or SaaS organizations

About Ozonetel 

Delivering Contact Centre Innovation Since 2007. At Ozonetel, we offer secure, cloud-based  communication solutions that provide a better customer experience at a lower total cost for contact  centres.  

Founded in 2007 by an experienced team of technologists and entrepreneurs and trusted by 2000+  customers. Our full-stack customer experience software was built from ground up to provide a state of-the-art contact centre suite which enable business to operate their contact centres irrespective of  the industry vertical.  

We are known for developing and launching the first cloud-based customer experience platform in  the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart as we’ve grown to create a global impact. 

Purpose Driven, Ozonetel offer YOU the opportunity to join the journey of transforming the  landscape of Contact Centers for Enterprises, across the world, firing the economy, as we grow with  our customers across the globe.  

What’s in offer for you  

  • Be part of an exciting journey of riding the technology wave to power a connected world! Excellent collaborative culture that foster the thought leader in YOU.  
  • Matured start up culture that nurtures Research, Innovation and Growth Mindset  Competitive work environment that recognizes and rewards individual excellence in team  mode.  
  • Work space that believes in total well being of employees with their individual needs.  Covers your needs with our comprehensive benefits package, medical insurance and other  benefits schemes  
  • Prioritized work/life balance with our flexible PTO  
  • A growth company that can propel your career with commitment.  
  • Together we grow, excel and celebrate!

About the Role 

The Customer Success Executive is responsible to engage with existing customers with key focus  being churn management. Also ensure the customers are made aware of all the latest features, new  releases etc. We are looking for a tech savvy candidates, responsibilities include a broad range of  tasks such as maintaining ongoing customer relationships and networking, implementing success  programs, contributing to sales and minimizing churn. Perform periodical service reviews to  understand the gaps and the expectations of the customers. 

What You’ll Be Doing 

Key Responsibilities – Brand and Communications Manager  

  • Engage with customers on a calendarized schedule. 
  • Communicate new product features, releases, relevant happenings in Ozonetel. Upsell and Cross sell all our services. 
  • Handle and resolve customer requests and complaints when escalated. 
  • Responsible for customer retention and the prevention of churn. 
  • Build customer loyalty and advocacy 
  • Get Referrals 

Profile Requirements 

Basic Skills 

  • Experience of min 5-7 Years preferably in PaaS or SaaS organizations 
  • Good communication skills, written and spoken 
  • Problem solver with meticulous attention to detail 
  • Willing to go beyond call of duty to ensure customer satisfaction 
  • A quick thinker with an ability to analyze road blocks/hurdles and take immediate action to  deliver impeccable outcomes 
  • A Team player who has ability to work across departments. 

Salary & Compensation: Competitive Salary + Benefit package 

About You   

  • Qualification: Graduate or Postgraduate in any stream 
  • Skills: Customer Relation & Retention, Networking, Upselling, 
  • Soft skills: MS word, Excel, PowerPoint, Email etc 
  • Language Skills : Excellent proficiency in English, and also in Hindi 
  • Desirable : Engg. degree with MBA in relevant streams
Job Type: Full Time
Job Location: Delhi NCR Hyderabad Mumbai

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