Your IVR can do much more than just offer menu options to your customers. Let it offer self-service, understand spoken requests, collect feedback and connect callers to the right agent on both inbound and outbound campaigns.
Your IVR can do much more than just offer menu options to your customers. Let it offer self-service, understand spoken requests, collect feedback and connect callers to the right agent on both inbound and outbound campaigns.
Auto Play Welcome Messages, After-Hour Messages & Holiday Messages as per your needs. Use our simple interfaces to create text to speech messages or upload recordings with ease.
Enable callers to choose from multi-level menus to connect to the right agent. Use predefined rules, queue traffic monitoring & real-time reports to manage wait times efficiently.
Our Cloud IVR routes to remote agents wherever they are, even if they are not logged in— via browsers, landlines or mobile devices.
Voicemail, abandoned call reports, and callback alerts ensure you never miss a call or keep customers waiting too long.
Use your IVR for outbound campaigns to auto send personalized announcements or greetings.
Connect callers to your IVR post calls to confidentially collect feedback.
MULTI-LEVEL IVR
Our multi-level IVR gives your user more options in an organized manner. It allows them to use either natural language or DTMF tones to select options. Being a cloud IVR solution, it enables customers to connect with your agents wherever they are situated on a single customer-facing number.
SELF SERVICE IVR
Intelligent IVR integrates with your CRM, ticketing or other databases to recognize customers when they call and route them according to your predefined rules. Self-service solutions allow callers to check ticket status, cancel, book and return items or get answers to Frequently Asked Questions with ease.
CONVERSATIONAL IVR
OUTBOUND IVR
VISUAL IVR
♦ ISO Certified
♦ G2 High performer for 2 years consecutively
♦ 99.9% uptime. 24 * 7 Customer Support