US 
Singapore
UAE 
Now locally available in Singapore, Malaysia & Philippines
Our Solutions
OZONETEL CLOUDAGENT
Inbound & Outbound Call Centers
All our Call Center solutions are packed with all the features you need to ensure stellar service levels & highest-possible agent efficiency.
OZONETEL PLATFORM
Open API Platform
Developers and IT architects use our robust telephony platform, IVR and dialer APIs to build customized communication solutions and workflows.
MARKETING SOLUTIONS
Customer Engagement Solutions
Our platform has enabled award-winning marketing and brand engagement solutions using missed calls, bulk SMS, bots, and more.
Trusted & loved by 1500+ of Asia’s biggest & best brands
Transform your Customer Experience With Ozonetel
Because seamless communications are at the heart of a delightful customer journey
Our Popular Tools & Features
Ensure Business Continuity with Ozonetel
It’s business-as-usual for our clients’ call centers during natural disasters, network outages, or lockdowns
With Ozonetel's hybrid and cloud solutions you can seamlessly run call centers across multiple locations.
Managers can quickly enable work-from-home in case of an emergency.
Agents can answer or receive calls on their softphones or PSTN lines or via our mobile app.
Supervisors can monitor calls seamlessly from anywhere. They can even schedule outbound calls with ease.
An All-New Mobile App for your Agents
Its now easy for on-the-go or work-from-home agents to receive and dial calls from Ozonetel's mobile app.
They can access advanced call controls such as mute, transfer or conference.
It's easy to login breaks or save dispositions.
Boost Contact Center Performance with AI enabled Solutions
Our AI-Driven Voice Bot and Speech Analytics can help you automate your communications, improve customer experience, and deliver deep insights.
Contact Local Sales Team
Learn Why Team Leads & Supervisors Love Our Live Dashboards
Optimize agent performance and ensure stellar service levels.
Supervisors can manage their call queues across multiple skills and campains in real-time.
Snoop, Whisper, and Barge-in allow supervisors to proactively improve every conversation
40+ live and historical reports help track agent performance and service levels across all conversations.
Live sentiment analysis helps managers keep tab of customer sentiment in real-time.
Customer-Centric Businesses Rely On Us
Zomato uses our virtual numbers to track & monetize millions of calls across 200+ cities pan-India.
Read the Story
Big Basket Ensures Industry Leading Service Levels with our Cloud Call Center
Read the Story
Our partners Stetig use our Dialer APIs to streamline sales for India’s largest real estate developers.
Read the StoryGot expansion plans? We’ve got you covered.
Ozonetel is available across 18 telecom circles in India, and 150 Countries worldwide.
Our telecom PoPs are strategically located to provide quality services closest to your location.
Learn More
Start your 14 Days Free Trial Now
♦ 1st CCaaS company to be ISO Certified
♦ 50,000+ global users, 10+ years of experience
♦ A single platform for inbound & outbound calls
♦ No hardware needed. Setup in minutes.
♦ Seamlessly manage Web Chat, WhatsApp & more
Latest Resources: Call Center Performance Report 2019-2020
Discover the true state of call center performance. Our massive global study across 250 million inbound & outbound calls unveils how businesses are performing on critical customer experience and agent performance metrics.
- How efficient were other call center agents?
- What was their average speed of answer?
- How do auto-dialers perform across outbound call centers?
And much more
Get A Free Copy