Live chat fills the need for instant human support on your website.It increases conversions, average order values (AOV) and customer satisfaction. It allows concurrent activities, letting both agents and customers multitask while using chat. However, like all channels, it has its shortcomings. The Problems People still...
What is Omnichannel Service? Omnichannel Service is a unified, customer-centric approach to managing seamless interactions across multiple touchpoints. Today, businesses interact with customer on multiple channels: email, chat, phone, social media. The customer expects consistent service across these channels. They also expect to be recognized on all...
Integration for support Combining the right telephony solution with your ticketing software leads to stellar customer experience. And it’s really not difficult; our plug and play solution installs in minutes; and embeds itself deeply and seamlessly into your CRM/ticketing solution. But what happens next? We asked...
Integration for support Combining the right telephony solution with your ticketing software leads to stellar customer experience. And it’s really not difficult; our plug and play solution installs in minutes; and embeds itself deeply and seamlessly into your CRM/ticketing solution. But what happens next? We asked...