Author: sagar

How to make collection calls? Cash in on the right technology.

13 November in Agent Experience, Artificial Intelligence, Call Center, Customer Experience, Ozonetel

“A customer who is delinquent on a loan is, first and foremost, a customer. If handled correctly, a collections customer can still yield new sales. If handled incorrectly, current and future sales could be lost.” Chris Maranis* As most contact centers for financial institutions, products and...