Ozonetel provides dependable, secure cloud contact center solutions for large organizations that are ready for an upgrade. Our rich feature set allows you to engage and satisfy customers—while keeping costs to a minimum. The Ozonetel CloudAgent platform is remarkably stable, with consistent uptime to keep business operations on track.
Flexible Cloud Contact Center Software for the Modern Enterprise
Even better, we take the pain out of transitioning from legacy systems, with the fastest go live process in the industry. Let us prove it to you.
Our Techs Are Experts at Customization
Our largest clients often have specialized requirements, and we work diligently to create just what they need. Popular areas for customization include:
Dialer APIs to manage inbound leads in alignment with sales strategy and best practices to make the most of every opportunity
Dashboards that show exactly the details and KPIs that matter most, to accelerate and simplify data-driven decisions
Integrations that align business operations and contact center operations more closely than ever, removing bottlenecks and maximizing productivity.
We believe our clients should be able to get what they need without high costs. Our flexible system makes it simple to configure a wide range of features on a self-service basis without any IT or vendor intervention. But even when you do need true customization, we make it budget friendly. Our number one goal is making sure you can accomplish your business goals with our software.
Everyone Wins with Ozonetel’s Solutions
Contact Center Benefits
- Rest assured of consistent uptime, avoiding business disruption
- Meet performance goals for CSAT, sales revenue, and more
- Provide user-friendly features agents want so they can perform better with less stress
- Drive customer engagement with omnichannel tools
IT Benefits
- Have a contact center platform that’s easy to manage without IT intervention
- Count on full support from a highly available and responsive team if needed
- Enjoy interoperability with the rest of the technology portfolio
- Make the most of existing investments including existing SIP trunks
Cost Benefits
- Reduce operational costs with affordable subscription-based pricing
- Make investments on an OpEx basis for lower risk and better budget planning
- Keep customization expenses in check
Popular Features with Ozonetel’s CloudAgent Platform
- Drag & Drop IVR Configuration
- Outbound IVR Blasts (SMS & Voice)
- ACD Software
- Power Dialers
- Data Prioritization
- Real-Time Analytics
- Queue Monitoring
- Skill, Priority, & Time-Based Routing
- Language Based Routing
- Chat Routing
- Barge-In & Call Monitoring
- Call Recording
- Omnichannel Communication
- SMS (Short Message Service)
- Email Handling
CRM & Helpdesk Integrations
Salesforce | Microsoft Dynamics | Zoho | Zendesk | Freshdesk | Sugar CRM | Kapture CRM | LeadSquared CRM | Agile CRM
Let’s Make This Simple
Roll out is fast and easy with Ozonetel—even for large scale clients. Your team and leaders will have access to comprehensive onboarding support and training to ensure successful deployment and ongoing performance.