+1- 559- 888- 7084(USA)
+1- 559- 888- 7084(USA)
1800 123 150150(India)
Ozonetel is amongst the only solution providers in India who offer cloud, hybrid and on-prem options. Each solution is built to optimize efficiency whether your business needs a blended call center, inbound call center, or an outbound call center.
Access a complete call center by simply logging into any web browser. Not only do you incur zero infrastructure costs, its also easy to enable remote working agents & supervisors. Plus, you can go live instantly in 24 hours or less.
Our hybrid solution lets you route calls across multiple locations via the cloud, while still keeping all your data on-site. Deploy our gateway at your site with minimal infrastructure & pivot to remote-working during emergencies.
Need to maintain your call center within your premises? Because we’ve built our tech stack up from scratch, our on-prem & private cloud solution can give you the control you need and ensure the compliance you require.
♦ Unlike most cloud telephony providers, Ozonetel owns the complete stack: our own CPaaS, hardware & telecom expertise ensuring better control & security.
♦ Open APIs enable custom logic & deep integrations with your other business tools.
♦ ISO Certified. Superior voice quality, 99.9% uptime & 100% call logging.
Because we’ve delivered more than a decade of inbound and customer support solutions, we’ve learned to pack our solution with features that call centers need to achieve 80-100% agent utilization and better answer rates.
Use options such as speech recognition, drag & drop IVR, self-service, and more to deliver the quick, personalized responses your customer wants.
Unify the customer journey across all support channels, and ensure 30% better agent efficiency with our open APIs & readymade CRM connectors.
Use our flexible routing logic to route & optimally distribute calls amongst your agents by customer priority, time, or skill. Let calls land either on agents' desktops or mobile phones.
Dashboards update every 5 seconds, giving supervisors control over call queues and agent performance across multiple campaigns in real-time.
70+ reports with actionable data help you assess & improve your agent efficiency, wait times, and resolution times.
Every call is recorded and easy-to-access for training, quality, compliance, or conflict resolution.
Learn how our advanced AI solutions such as voice bots, speech analytics, and conversational IVR helps businesses boost their call center performance.
Get a multi-channel, integrated call center solution that is flexible and can evolve to meet the expectations of today’s customers. Maximize productivity and hence profitability across all outbound processes including announcements, reminders, renewals, or sales.
We offer both predictive & progressive dialers so you can choose how to schedule calls and triple productivity.
Deep integrations not only let agents click to call from their CRM, but also enables auto logging, screen pops & much more.
Automate reminders for collections, renewals, payments or to send greetings, announcements and updates.
Since supervisors can monitor call queues & agent performance live across multiple campaigns, they can control & improve service levels in real-time.
We give you 70+ reports with actionable data to help you assess & improve your agent efficiency, wait times, and resolution times.
Every call is recorded and easy to access for training, quality, compliance, or conflict resolution.
Ozonetel is one of the few Call Center solution providers that gives customers the option of an Open API platform to develop their own solutions. Learn how businesses use this to customize workflow management and more.
Improve customer experience by giving agents customer context on every call. Screenpops and unified windows improve agent efficiency by nearly 30% on each call.
Give your managers and supervisors the tools and reports they need to optimise performance.
Want to know how the country’s best customer support centers use our live monitoring tools?
"Ozonetel's superior call handling features, easy to use API's allowed Stetig to create a holistic CTI solution for many of our marquee customers. This has created a platform that can be leveraged and enhanced further. "
“With Ozonetel, we were able to set up multiple offices, and transfer between offices on this platform. I enjoy the reporting functionality—other phone systems I used didn’t have as good an ability to record and store calls—so that been very helpful to us. Obviously, with any platform like this, there will be intermittent troubleshooting, but the support team has been very helpful and prompt in resolving the issues that we’ve had. Overall the experience has been very good.”
“We were looking for a good Zoho Phonebridge integration, and Ozonetel has delivered a seamless, feature-packed solution. Our agents need to be available for clients 24 X 7 and Ozonetel enables us to connect and track these calls with ease. We’re very happy with our Ozonetel product and the fantastic support given by their team.”
"I cannot say enough about how they have gone above and beyond in helping us out."
"The best thing about CloudAgent is its flexibility. We have programmed some workflows to automatically call leads when they enter our CRM. Our time to Contact has been reduced tremendously."
"It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced."
“Ozonetel has been our partner since inception when we started our customer care call center with 8 agents. Now we have scaled it to almost 700 agents across two locations. Both of us have evolved together the past 6 years and they continuously innovate and stay in line with tech trends and global best practices. They are now working on disrupting the contact center space with AI and machine learning and we are glad to get first access to the cutting edge tools which will take our customer experience to the next level.“
"From EPBX at outlet to ozonetel telecom solution. The transfer was seamless with technology support . This has helped in managing business more effectively at Rollmaal and Speedy Chow"
"With the help of Ozonetel, we are able to service our customers in much more efficient manner. All the phone calls, which are routed through Ozonetel, are being answered and tracked leading to improved quality of service to customers"
"Ozonetel is fairly simple to use and provides many relevant reports which are easy to access. The best part though is the support team which is always there to assist. Overall a good experience till now. Cheers!."
"All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform and the Ozonetel platform dials out to the registered users/customers to complete the registration process. The Ozonetel and FreshDesk integration is very flexible and we don’t have to buy any hardware and software. Our agents can start dialing using a URL. We can ourselves design the calling pattern whether outbound or inbound using this solution. Aspiring Minds used Inbound calling largely for support and Outbound calling for marketing and sales for all registrations done on the website"
“Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs without a hitch”
"Ozonetel has played a pivotal role in the shaping the workflow of guest and partner calls. With Ozonetel, we have a simplified solution for our call routing needs and with the advantage of cloud, we are wireless, highlight being seamless support when need be. However, with the growing number of calls and identified issue types, we would like Ozonetel to create a redundant workaround for know issue types."
“Very useful to make the data-based decision, improving the quality of the calls"
“We have had a great experience working with Ozonetel. We wanted a solution to support us across multiple locations & processes. To handle this complexity, we wanted a solution which would be able to provide all the required features and also have the flexibility to build more, if needed.”
“Better monitoring platform, which is also helping in ensuring that calls answers are given priority. Also, the in-built CSAT system via IVR feedback is a handy tool in gauging customers feedback."
"Ozonetel dialer environment made things a lot easier at our call center with respect to the Real time Agent Monitoring, Applying Filters on running file, Multiple campaign creation and more. Immediate phone blocking feature helped us in reducing the number of irate customers. Dialer is automatically dialing the calls in bulk and connect the calls to the available agents, the algorithm behind the dialer ensures lesser idle time for the agents. Hence improved the efficiency and productivity of each agent. Instant access to cloud support team helped in reducing the downtime by providing prompt resolution. New requirement related to dialer feature have always been entertained successfully to ensure smooth operations."
“Having evaluated different providers, we found Ozonetel to be extremely reliable. Ozonetel plays an integral role in helping Zomato scale-up.”
"We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per-agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue; when revenue has grown ten-fold over two years. Due to this stable and robust solution, we are consistently managing AHT of 2.5 minutes and are able to achieve industry-leading FTR of 85%..”
Your customer may want to reach out to you through multiple channels. Ozonetel integrates with SMS, live chat, social media and messaging apps to give you an omnichannel contact center. CRM integrations ensure that you see a unified view of your customers across channels.