An online pharmacy company leveraged cloud telephony
Medlife.com is a technology company with a heart and dream that every Indian gets to access the best possible health care and aims to be the pioneer healthcare hub that would bring all stakeholders on a single platform, so that our customers can have a seamless health care experience.
Customer was using an Open source on-premise solution and does not have ready-made modules to work with, which are needed to run an efficient call center solution.
Most reports had to be made manually which in Ozonetel are ready-made.
No live dashboards or system monitors which can provide real time view of agents, call center metrics like AHT, Avg talk time, Connect ratios for outbound etc
No feature to automate Call flows for reminder calls or other action linked triggers linked with CRM information(CTI Integration)
No back-ups in case of PRI or internet going down
Customer was looking for a solution which can integrate with a SIM gateway to fire calls from mobile SIMs
Ozonetel deployed an on-premise solution for Medlife linking the solution with their own PRI from 2 different operators
On-premise solution was integrated with customer’s SIM gateway to make and receive calls on Mobile numbers
Single platform to monitor all business communications has eased the tracking & monitoring process while simultaneously improving the call center’s performance.
72 agents on-boarded on Ozonetel at Bangalore location