"Ozonetel dialer environment made things a lot easier at our call center with respect to the Real time Agent Monitoring, Applying Filters on running file, Multiple campaign creation and more. Immediate phone blocking feature helped us in reducing the number of irate customers.
Dialer is automatically dialing the calls in bulk and connect the calls to the available agents, the algorithm behind the dialer ensures lesser idle time for the agents. Hence improved the efficiency and productivity of each agent.
Instant access to cloud support team helped in reducing the downtime by providing prompt resolution. New requirement related to dialer feature have always been entertained successfully to ensure smooth operations."
Nikhil Sinha, Manager - Renewal call center