Ozonetel has been our partner since inception when we started our customer care call center with 8 agents. Now we have scaled it to almost 700 agents across two locations. Both of us have evolved together the past 6 years and they continuously innovate and stay in line with tech trends and global best practices. They are now working on disrupting the call center space with AI and machine learning and we are glad to get first access to the cutting edge tools which will take our customer experience to the next level.
Modernize your CX
Sophisticated
Call Center Software
Enterprise-grade contact center suite built for fast-growing businesses
See how it worksSchedule a Live Demo
Trusted by 2500+ businesses across 150 countries
The ozonetel edge
Secure
ISO Certified | HIPAA compliant
99.9% Uptime
Scalable
Present across 18 telecom circles in India, and across 150+ countries.
Sophisticated
10+ years of experience. The most comprehensive, full-featured solution in the market.
A perfect fit for growing teams
Only Ozonetel offers a variety of hybrid, pure cloud, and private cloud options to suit contact centers of every size and vertical. Scale-up and scale down instantly while keeping your upfront costs low.
Consolidated agent desktop for fast, personalized service
Ozonetel readily integrates with almost any CRM and business tool you use, including your custom-built software. This means seamless access to information for agents, and up to 25% higher productivity.
In-built disaster recovery & business continuity
It’s business-as-usual for our clients’ call centers during natural disasters, network outages, or lockdowns. Instantly reroute calls during a disaster, or let agents use our mobile app.
Intelligent Monitoring
Manage your workforce & boost customer satisfaction with Ozonetel’s 40+ live monitoring & historical reports. Easily track call queues, customer sentiment, and agent efficiency across multiple inbound and outbound campaigns.
State-of-the-art AI & omnichannel tools
Get the most comprehensive AI-based omnichannel platform. Let blended agents handle voice, chat, WhatsApp, SMS, email & social media from a single unified dashboard. Scale-up & serve customers faster with intelligent chat & voice bots.
Deployment is as easy as 1-2-3. Get started today
Set up a full-fledged contact center instantly. Our seasoned experts will help you set up, integrate, and launch your solution in 24 hours or less.
Connect with our ExpertsEverything you need, in one place
Boost customer satisfaction with our Inbound Call Center
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Modern IVR
Reduce cost per customer with self-service and multi-level IVR options.
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Smart Routing & ACD
Accelerate responses with sophisticated routing & distribution.
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Automated Recordings
Auto record calls and view recordings against customer tickets for easy tracking.
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Sophisticated Monitoring
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools
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Mobile App
Enable work from anywhere while tracking every call.
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Seamless CTI
Easy access to customer information for better conversations
Learn how Big Basket maintains stringent service levels
with our inbound solution
Boost revenues with our Outbound Call Center
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Multiple Auto Dialers
Speed up every campaign with a choice of predictive & progressive dialers
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CRM Integrations
Improve conversions with seamless CRM integrations.
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Real-Time Reports
Monitor performance across multiple campaigns with ease.
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Data Security
Ensure customer privacy by masking customer phone number
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Click to Call
Sales reps click to call prospects from their CRM
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Call Recordings
Call recordings are automatically recorded and logged.
Learn how NIIT made their outbound campaigns 3x faster
with our dialer suite
See how it works
Login from anywhere
Ozonetel cloudagent can be accessed form your internet browser on your desktop or mobile. Login as Admin to schedule calls in your dialer
Agent Dashboard with blended mode & advanced call controls.
On the agent dashboard, blended agents can both make and receive calls and chat messages. Advanced call controls are available in all pricing plans.
Manage performance with real-time dashboards
Get real-time status of overall call center and individual agent performance.
70+ Reports
Graphical comparative views of ongoing, answered, and unanswered calls. 70+ historical and real-time reports to including Call Detail Report ( CDR), VoiceMail Report, Dialer Count Report, and Agent Dashboard
Recognized by industry leaders
Loved by customers
Best reviews and high customers satisfaction ratings.
Amazing service starts here!
Hear it from our clients
K Nagaraju COO,
BigBasket
Ozonetel’s call center solution is an extremely easy to use tools. Its integration with Salesforce is seamless. While answering calls, agents can smoothly access all customer information, add notes, and create follow ups within Salesforce itself. We have successfully utilised the IVR to selfserve customers, and auto dialers to ensure callbacks to every single missed call. This greatly improves both our agent utilisation and customer experience.
Sujatha CM Manager, Customer Care & Experience,
Urban Ladder
Ozonetel has been our Cloud telephony partner in India for the past 8 years. We are confident they will continue to build out a robust and scalable platform in the Middle East that will be beneficial to the small and large businesses in the region.
Pradyot Ghate Associate Vice President,
Zomato
The Ozonetel and FreshDesk integration is very flexible and we don’t have to buy any hardware and software. Our agents can start dialling using a URL. We can ourselves design the calling pattern whether outbound or inbound using this solution. Aspiring Minds used Inbound calling largely for support and Outbound calling for marketing and sales for all registrations done on the website. All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform and the Ozonetel platform dials out to the registered users/customers to complete the registration process.
Raviraj Chauhan Senior Manager,
Aspiring Minds