Trusted by world class brands
What our clients
have to say about us
Ozonetel’s contact center solution is an extremely easy to use tool. Its integration with Salesforce is seamless. While answering calls, agents can smoothly access all customer information, add notes, and create follow ups within Salesforce itself. We have successfully utilised the IVR to self serve customers, and auto dialers to ensure callbacks to every single missed call. This greatly improves both our agent utilisation and customer experience.
Sujatha CM, Manager, Customer Care & Experience Urban Ladder
Ozonetel has brought our sales team out of the dark ages. We have a great infrastructure internally to scale our business verticals, and our team members & our customers are more satisfied.
Akshay Bhardwaj, AVP, Business Development Ketto
We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per-agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue; when revenue has grown ten-fold over two years. Due to this stable and robust solution, we are consistently managing AHT of 2.5 minutes and are able to achieve industry-leading FTR of 85%.
