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What you need to know about outbound IVR

00:00 15 November in Telephony For Sales by anita

We all agree that Interactive Voice Response systems or IVR often form the main interface of your contact center solution. They greet customers, collect caller intent and channel calls to the right department. But this isn’t all. IVR doesn not always need to be used...

Twilio Flex Review

00:00 13 November in Ozonetel by prerna

“Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots.” – Frank A. Clark One of the major events in the voice industry which no one could ignore was the launch of Flex by Twilio. Here goes our review of Flex from...

How to manage and analyse After Call Work in your contact center

00:00 03 November in Ozonetel by prerna

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Call scheduling for better sales and support

00:00 30 October in Ozonetel, Telephony For Sales, Telephony For Support by prerna

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