Estimated reading time: 1 min

World’s Biggest Co-Working Space Leverages our CloudAgent To Streamline Customer Interactions In India


  • WeWork began its operations in India in 2017 with its first facility at Bangalore.
  • The business need was to have a customer-facing number that could be pushed in a marketing outreach program through digital and outdoor advertising and could be used to manage inbound sales leads by the sales team.
  • As the sales team was continuously on-the-go, the team wanted the sales calls to land on their headphones so that no business opportunity was missed.
  • The calls were to land on hard phones as the sales team was traveling.
  • The team was looking for a quick solution that could go-live instantly and help the sales team to track and answer inbound inquiries.


  • We work on-boarded CloudAgent as their communication partner to track all inbound sales inquiries.
  • They started with a single location in Bangalore and are now tracking queries Pan-India.
  • KOOKOO CloudAgent has ready-made connectors for Salesforce CRM which will enable the team to perform all operations from with-in Salesforce application. WeWork is working on implementing Salesforce and KOOKOO CloudAgent will be the best fit once Salesforce is in place.
  • Currently working with 15 Agents.


  • The sales team could handle Pan India inquiries without missing on the business opportunities.
  • The calls are handled seamlessly while the sales team in on-the-go.
Was this article helpful?
Dislike 0