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WeWork

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World’s Biggest Co-Working Space Leverages our CloudAgent To Streamline Customer Interactions In India

Challenges

  • WeWork began its operations in India in 2017 with its first facility at Bangalore.
  • The business need was to have a customer-facing number that could be pushed in a marketing outreach program through digital and outdoor advertising and could be used to manage inbound sales leads by the sales team.
  • As the sales team was continuously on-the-go, the team wanted the sales calls to land on their headphones so that no business opportunity was missed.
  • The calls were to land on hard phones as the sales team was traveling.
  • The team was looking for a quick solution that could go-live instantly and help the sales team to track and answer inbound inquiries.

Solution

  • We work on-boarded CloudAgent as their communication partner to track all inbound sales inquiries.
  • They started with a single location in Bangalore and are now tracking queries Pan-India.
  • KOOKOO CloudAgent has ready-made connectors for Salesforce CRM which will enable the team to perform all operations from with-in Salesforce application. WeWork is working on implementing Salesforce and KOOKOO CloudAgent will be the best fit once Salesforce is in place.
  • Currently working with 15 Agents.

Result

  • The sales team could handle Pan India inquiries without missing on the business opportunities.
  • The calls are handled seamlessly while the sales team in on-the-go.
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