Portea

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Leveraged Cloud Call Center To Improve Customer Service

Portea provides doctors, nurses, and physiotherapists for home visits who have passed a rigorous hiring process and have had their backgrounds and medical knowledge verified by senior doctors. Portea also facilitates lab tests at home and medical equipment rentals, making health care more accessible for their patients.

Challenges

  • All calls had to be handled on a Single TFN from PAN India in Bangalore
  • The sales team had to reach out to the leads and close them on the phone
  • To monitor the entire sales team on a real-time basis

Solution

Ozonetel deployed an on-premise solution with customer-owned telephony integrated with Sugar CRM

Results

  • Seamless expansion pan India provided by Ozonetel’s flexibility to add or remove centers within hours
  • Complete savings in CAPEX and Maintenance
  • Trigger marketing outbound IVR campaigns also from the same platform

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