Monsanto

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A Sustainable Agriculture Company

Monsanto is one of the largest American multinational companies involved in agrochemical and agricultural biotechnology reaching out to farmers across the world. 

Challenges

  • The solution provided to the farmers should be user-friendly
  • The platform to run this campaign should be capable of handling a high volume of concurrent calls
  • Flexibility to change the IVR flows

Solution

  • An IVR application was developed on our telephony platform to handle all the inbound/outbound calls.
  • This application was built keeping in mind the multiple languages in which the campaigns needed to be played along-with over 150 different types of recordings

Result

  • Monsanto’s outreach has touched 3 million farmers on a monthly basis.
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