Medi Assist

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India’s Largest TPA Providing Health Care Related Services To Large Enterprises Like Wipro, Infosys, Tata Chemicals.

Challenges

  • Managing multiple campaigns for over 50 clients registered as TPA customers
  • Capture customer mood to ensure the quality of customer experience is good
  • Minimum system downtime

Solution

Ozonetel deployed an on-premise solution with customer-owned PRI

Result

Tracking of multiple campaigns running for Sales & Service enabled in a seamless way.

“Better monitoring platform, which is also helping in ensuring that calls answers are given priority. Also, the in-built CSAT system via IVR feedback is a handy tool in gauging customers feedback.”
MANG KIPGEN
Assistant Vice President Operations – Customer Support, Medi assist

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