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KENT RO Systems

Estimated reading time: < 1 min

How Ozonetel Helps Track And Improve Service Delivery

Learn how a reputed Water Purifier brand used our cloud communication solution to shrink its service delivery turnaround times.

Challenges

  • Can we enable direct communication between service engineers and customers without sharing personal numbers?
  • Can we ensure that Service Engineers answer customer calls?
  • Can we create measures to mitigate engineers from entering into side deals with customers?

Solution

  • Virtual number mapping enabled direct communication between customers and engineers while keeping personal numbers masked.
  • Enabled monitored conversations between service engineers and customers.

Result

  • Ensured 72 hour turnaround times for all complaints.
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