HolidayIQ

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HolidayIQ.Com is India’s largest travel information portal headquartered in Bangalore. The company provides customized travel packages to tourists.

Challenges

  • Don’t have any reports on key metrics of call center operations
  • Don’t have any call recording for quality assurance
  • As most of the call center activity is manual, scaling is a challenge

Solution

Ozonetel deployed a cloud call center solution for customer service operations.

Result

  • Call Recording – Able to record each customer interaction, it helps in improving the quality of customer service
  • Reports & Analytics – Detailed call reports related to inbound and outbound calls, helped in data-based decision process.

“Very useful to make the data-based decision, improving the quality of the calls”
Kamal Upadhyay
Manager Strategy & Operations

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