HolidayIQ.Com is India’s largest travel information portal headquartered in Bangalore. The company provides customized travel packages to tourists.
- Don’t have any reports on key metrics of call center operations
- Don’t have any call recording for quality assurance
- As most of the call center activity is manual, scaling is a challenge
Ozonetel deployed a cloud call center solution for customer service operations.
- Call Recording – Able to record each customer interaction, it helps in improving the quality of customer service
- Reports & Analytics – Detailed call reports related to inbound and outbound calls, helped in data-based decision process.
“Very useful to make the data-based decision, improving the quality of the calls”
Manager Strategy & Operations