Cloud Call Center Solutions

Inbound Call Center | Blended Call Center | Outbound Call Center

POWERED WITH EVERY TOOL NEEDED FOR EFFICIENT SALES AND SMOOTH CUSTOMER SUPPORT

Whether you run inbound, outbound or blended telephony operations, our cloud contact center solution is packed with tools to make its workings smoother and more effective. Since it is a cloud-based solution, you will be set up in minutes. You can scale with ease, manage remote or distributed workers, and get access to advanced reporting, analytics and customer experience features without a hassle.

INBOUND CALL CENTRE SOLUTION

An inbound call center forms an integral part of any call center solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Our inbound call center solutions come with unique features such as:

OUTBOUND CALL CENTER SOLUTION

Where customers are, a business must follow. With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction. Its key features include:

BLENDED CONTACT CENTER

A blended contact center will have all the features of the inbound and outbound contact center. Typically a large call center process divides its operations into inbound and outbound centers. In a blended call center, agents make outgoing calls can also receive incoming calls.

UNPARALLELED CUSTOMER EXPERIENCE, DELIVERED

With 70% of online customers expecting businesses to try harder to provide superior online customer experience, how can an organization compete? For businesses looking to provide unparalleled customer service capabilities that today’s customers demand, CloudAgent has built a robust platform that is constantly being upgraded through ongoing innovation and new features to provide your customers the best service.