Brigade Group

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Brigade Group Was Established In 1986, With Property Development As Its Main Focus. Today, Brigade Group Is One Of India’s Leading Property Developers.

Challenges

  • Brigade was using legacy PBX system with no IVR to greet callers, no call recordings or ability to route calls intelligently
  • Tracking of multiple campaigns running for Sales & Service was limited and dependent on agent quality
  • Salesforce CRM was updated independently after a call with not attached recording for future reference

Solution

  • Ozonetel deployed an on-premise solution with customer-owned PRI integrated with Salesforce CRM

Result

  • Tracking of multiple campaigns running for Sales & Service enabled in a seamless way
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