Brigade Group Was Established In 1986, With Property Development As Its Main Focus. Today, Brigade Group Is One Of India’s Leading Property Developers.
- Brigade was using legacy PBX system with no IVR to greet callers, no call recordings or ability to route calls intelligently
- Tracking of multiple campaigns running for Sales & Service was limited and dependent on agent quality
- Salesforce CRM was updated independently after a call with not attached recording for future reference
- Ozonetel deployed an on-premise solution with customer-owned PRI integrated with Salesforce CRM
- Tracking of multiple campaigns running for Sales & Service enabled in a seamless way