An Online B2B Marketplace Leveraged Cloud Telephony
BlackBuck is an online B2B marketplace for inter-city Full Truck Load (FTL) transportation. The firm has its presence in 220 locations and has customers like Unilever, Britannia, Godrej, Marico, Jyothy Laboratories, EID Parry, Asian Paints, etc.
- Blackbuck needed a solution deeply integrated with their in-house CRM solution
- Training executives on one more platform was a clear constraint.
- Avoid any overheads or CAPEX related investments for the call center
- Scalable solution for expanding needs
- Ozonetel deployed an on-premise solution with customer-owned telephony integrated with in house CRM
- Additionally – our platform is being used to connect off-line executives
- A single platform to monitor all business communications has eased the tracking & monitoring process while simultaneously improving the call center’s performance