BlackBuck

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An Online B2B Marketplace Leveraged Cloud Telephony

BlackBuck is an online B2B marketplace for inter-city Full Truck Load (FTL) transportation. The firm has its presence in 220 locations and has customers like Unilever, Britannia, Godrej, Marico, Jyothy Laboratories, EID Parry, Asian Paints, etc. 

Challenges

  • Blackbuck needed a solution deeply integrated with their in-house CRM solution
  • Training executives on one more platform was a clear constraint.
  • Avoid any overheads or CAPEX related investments for the call center
  • Scalable solution for expanding needs

Solution

  • Ozonetel deployed an on-premise solution with customer-owned telephony integrated with in house CRM
  • Additionally – our platform is being used to connect off-line executives

Result

  • A single platform to monitor all business communications has eased the tracking & monitoring process while simultaneously improving the call center’s performance
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