Barbeque Nation Is One Of India’s Largest Restaurant Chains With Over 60 Restaurants Spread Across India.
- Tracking & monitoring all calls that are handled by the local city outlets
- Standardized handling of all inbound calls to ensure that the front desk acts in a professional manner
- No system to track missed calls
- Not able to communicate seasonal promotions in a cost-effective manners
Ozonetel deployed a customized cloud agent lite solution with detailed outlet-wise call reports
- This has brought in 25% efficiency in handling the leads.
- Seamless experience to customers across all outlets
- No missed queries anymore
- Easy to run promotions and campaigns with flexible IVR solution
- No capital expenditure in technology and a team to manage the technology solution.
“Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs without a hitch”
Founder, BBQ Nation