Acadgild

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One Of India’s Largest Online Education Companies Offering Specific Skill Development Courses From Industry Experts

Challenges

  • Acadgild needed a solution deeply integrated with their in-house CRM solution
  • Avoid any overheads or CAPEX related investments for the call center
  • Scalable solution for expanding needs

Solution

  • Ozonetel deployed an on-premise solution with customer-owned telephony integrated with in house CRM (CTI Integration).

Result

  • A single platform to monitor all business communications has eased the tracking & monitoring process while simultaneously improving the call center’s performance.
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