11:18 30 April
Now that you are consulting patients via phone calls, you should set up an auto attendant to answer calls in the same way that your receptionist would attend patients arriving at your clinic. As outlined in our previous blog, this attendant can be an automated...
This article shows you how to redirect your inbound calls to voice mails for better customer experience and call queue management.
We recently setup COVID helplines for the Government of Punjab and Andhra Pradesh. One of the key features was allowing callers to leave a voice...
09:32 29 April
Unusual times call for unusual measures. It makes sense then that Dun & Bradstreet India’s Digital CX Series was held on an unusual medium— a Whatsapp Chat. We were happy to co-host the session on Strategies to Sustain Business in Times of Disruption along with...
03:44 27 April
How doctors can instantly set up a cloud PBX solution to streamline their telephonic conversations and consultations with patients.
These are unusual times. The small pediatric clinic in our neighborhood is closed for the first time in years. But even before the lockdown, the pediatrician there...
Today is Earth Day. At Ozonetel, we decided to celebrate by thinking of ways our technology can help create a more sustainable, environment-friendly way of living. Here are some ways in which our platform has helped create greener processes.
Bulk SMS Rather Than Paper
Whether you’re advertising...
Can you route calls to agents who are not at their workstations?
Even if it wasn’t because of the global Covid-19 pandemic, remote working has amazing benefits in terms of agent flexibility and call center productivity.
Technically cloud call center solutions can be accessed from anywhere,...
06:18 13 March
Speech Analytics is 95% more accurate and 15x faster at processing data than a person. So when are you using Speech Analytics in your call center? Using Speech Analytics on your recordings can be useful, but the real benefits are when you use it in...
09:24 03 March
Real-time speech analytics is here. Learn how it changes the way managers can measure and improve call center performance.
Your team is working hard, logging in hours and hours, speaking to hundreds of customers every week. As a contact center manager, can you listen in...
08:06 24 February
The current outbreak of coronavirus has spurred South East Asia to work from home. It is no longer a privilege, but a necessity. Organizations are closing offices, mandating remote working and reviewing corporate travel policies. What does this mean for call centers?
As outlined in a...