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Telephony For Support

What is Conversational IVR? And how can it improve customer service?

05 October in AI in the Call Center, IVRs, Ozonetel, Telephony For Sales, Telephony For Support

If your business focus is to increase growth and value for customers, it's important to meet and exceed their expectations. Yet, most businesses use outdated IVR systems that are not user-friendly.  But, it doesn’t have to be that way. Technology has made long strides in the...

8 things people hate most about your customer care. And how to fix it.

25 January in Call Center, Customer Experience, Ozonetel, Telephony For Support

How easy is it for customers to interact with your business? When it comes to customer experience, the interactions your customers have with frontline staff create the most lasting impact. With this in mind, it's critical to ensure that customers are not frustrated when they...