What is Conversational IVR? And how can it improve customer service?

05 October in AI in the Call Center, IVRs, Ozonetel, Telephony For Sales, Telephony For Support

If your business focus is to increase growth and value for customers, it's important to meet and exceed their expectations. Yet, most businesses use outdated IVR systems that are not user-friendly.  But, it doesn’t have to be that way. Technology has made long strides in the...