Customer speaking to your IVR

Is it time for your call center to use conversational IVR?

07 October in AI in the Call Center, Artificial Intelligence, Call Center, Customer Experience, IVRs

The advantages, disadvantages, and 5 realistic use cases for conversational AI When it comes improving and enhancing customer service and support processes, AI holds incredible promise for both support and sales call centers. Especially with discerning customers wanting service quicker, faster, and as stress-free as possible. (Also...

What is Conversational IVR? And how can it improve customer service?

05 October in AI in the Call Center, IVRs, Ozonetel, Telephony For Sales, Telephony For Support

If your business focus is to increase growth and value for customers, it's important to meet and exceed their expectations. Yet, most businesses use outdated IVR systems that are not user-friendly.  But, it doesn’t have to be that way. Technology has made long strides in the...