The advantages, disadvantages, and 5 realistic use cases for conversational AI
When it comes improving and enhancing customer service and support processes, AI holds incredible promise for both support and sales call centers. Especially with discerning customers wanting service quicker, faster, and as stress-free as possible.
If your business focus is to increase growth and value for customers, it's important to meet and exceed their expectations. Yet, most businesses use outdated IVR systems that are not user-friendly.
But, it doesn’t have to be that way. Technology has made long strides in the...
00:00 20 June
Need to improve your IVR experience? Want to use it for stellar self-service? Need to send weekly Outbound IVR campaigns? You can achieve a lot more when your IVR is easy to design and modify. And this is what the Drag and Drop IVR promises...
00:00 20 June
Ever zoned out when listening to an IVR menu? It happened to me just recently when I called my telephone provider for a plan upgrade. As the mechanical voice slowly read out the IVR options, an urgent email distracted me on my computer screen. I...
00:00 21 May
What is IVR?
'Welcome to XYZ business, the world’s best business. For customer support executives dial 1. For sales, dial 2.'
At some point, we have all heard this automated voice greet us. When we dial a number on our keypad, it seems to connect us to the right...
00:00 06 March
In the race for creating better customer experience, every millisecond counts. No bump in the customer journey is too small to ignore. In this context, let us relook at the IVR experience:
Long ago, IVRs efficiently replaced receptionists for answering calls. The IVR easily handled any...