contact-center-cx

Integrated Contact Centers Help Drive the Customer Experience

When we talk about an integrated contact center, we mean the contact center team is aligned with other teams so that the organization is rowing in one direction, collaborating together to drive a consistent experience for the customer.

Because the contact center is usually the first and maybe one of the few interactions a customer has with a brand, it can actually make or break a customer relationship.

The contact center can actually set the CX tone in an organization.

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Is your call center ready for Black Friday?

Handle service spikes with ease. The month of November officially kick-starts the holiday season. This year, thanks to the pandemic, people have been reaching out to customer support and online sales more frequently than ever before. Now with Black Friday around the corner, you can expect some serious traffic in

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