CRM Integration

Image of call center agent handling black friday calls

Is your call center ready for Black Friday?

19 November in AI in the Call Center, Contact Center, CRM Integration, Customer Experience

Handle service spikes with ease. The month of November officially kick-starts the holiday season. This year, thanks to the pandemic, people have been reaching out to customer support and online sales more frequently than ever before. Now with Black Friday around the corner, you can expect some serious traffic...

Your guide to an Omnichannel Contact Center

22 October in CRM Integration, Customer Experience

What is Omnichannel? Omnichannel is a unified communication strategy across content and media that businesses utilize to engage with customers and improve overall customer experience. In the business world, the term “Omnichannel” is not new. Think omnichannel retail, omnichannel marketing, or omnichannel customer experience. The stage...

10 ways a Freshdesk CTI Integration improves customer support

09 October in CRM Integration, Ozonetel

The Freshdesk integration with you cloud telephony software opens a whole host of features to the Freshdesk user. These features will allow them to increase customer satisfaction and improve agent productivity. The features include: Unified Window with click to call functionality: reduce frustration and save time. Screenpop Integrations:...

Insider tips on selecting the right cloud telephony

01 October in CRM Integration, Customer Experience, Ozonetel

Cloud telephony offers unmatched features, scalability, and cost-effectiveness compared to PBX systems, business phones, or legacy contact centers. But selecting the right cloud telephony solution isn’t easy. This article provides "insider" tips on how to selc the right cloud telephony solution. If you are a...

KOOKOO Cloud platform WhatsApp Integration

22 August in CRM Integration

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